Customer journey mapping
InQMate understands your customer journey patterns. Be it first in first out (FIFO) or Priority pattern or a much complex hybrid pattern, InQMate makes your crowd management hassle free. It gives you the flexibility to identify a customers desired service requirement and direct him to the right counter. In short right service delivered at the right time leaves your customer happy.
The right mix of technology and modular architecture gives you the freedom to customize InQMate according to your business needs.
Improve operational efficiency
InQmate will change the way your business operates at the sharp end where the customers are. InQmate puts you in central control of your customer’s experience. InQmate allows you to define the way your team will handle customers when they visit your branch – any of your branches. It allows your whole organization to work in dedication – no matter how large or complex it is.
Manage Customer Experience
Customers want to do business with companies in many ways than before. An often forgotten scenario is the transition from the virtual to the physical world. InQmate bridge that gap by integrating the virtual and physical world to create seamless customer journeys. By allowing customers to book online, to utilize their smart devices to manage their place in the queue, to receive personalized service based on preferences and profile and to provide their views in real-time we make sure that both our clients and their customers and patients make the most of every meeting.
Reduce queue time, increase increase customer satisfaction.
Improve customer service, increase customer retention and frequency
Automate the management of queue performance against service and productivity targets
Accurate and highly reliable technology
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